Shipping Policies 

Most orders placed by 3pm Central Time will be shipped on the following business day. All order placed after 3pm Central Time will ship the 2nd business day.

From time to time there are out-of-stock items that may delay a shipment. If the out of stock item will be on back order for several days, we will ship what we have in stock and ship the missing item when it arrives. 

Domestic Orders

Continental 48 states 

Ship Methods: USPS

The Home Delivery schedule is Tuesday through Saturday

Flat shipping rate is $5.75 on orders $1-$74.99*

All orders over $75 qualify for free shipping except if the order is over 5 lbs

All orders less than 2lbs may be shipped via USPS

All orders delivered to a PO Box will be shipped via USPS

We will notify you by email if there are any out-of-stock items on express orders.

Orders are available for pickup at our St. Charles, Illinois location. Contact us for more information.

Alaska, Hawaii, Puerto Rico, Virgin Islands, APO’s

Ship Method: USPS

All orders going to these destinations will pay full USPS shipping rates

CANADA

All orders to Canada will be shipped USPS First Class or USPS Priority International

Shipping time to Canada is approximately 7-10 days from when the order is shipped. There are occasions when orders can take up to 4 weeks to be delivered. 

INTERNATIONAL

Ship Methods: USPS First Class International

We are not responsible for any orders lost or damaged that are shipped via USPS First Class International.

Shipping Charges will vary for oversea shipments

We do not ship to any embargoed countries. Please check with your country’s customs agency for any import restrictions before ordering. If items shipped are refused by your country’s customs department and sent back to us, we will not refund the shipping cost but will refund the product cost.

Due to contractual agreements we are unable to ship to the following countries: Netherlands, Iceland, United Arab Emirates, Taiwan, Belgium, Israel, North & South Korea, Turkey, Czech Republic, Poland, Ghana, United Kingdom, Germany, Philippines, Spain, and Venezuela.

All duties & tariff fees are the sole responsibility of the recipient.

Any back order or special order will delay shipment until all items are available for shipping.

All products and shipping charges are in US Dollars.

Return Policies

Any damaged or wrongly shipped products will be refunded with shipping costs upon being returned to us. All product returns must be sent back within 60 days of purchase. We have the right to refuse credit depending on reason for return. Empty bottles or bottles less than half full will not be credited unless there are reasonable circumstances. Credits will be applied to credit card. Check payments will be either given a store credit or issued a refund after check has cleared.

No refunds on textbooks or e-books.

Please send all returns via USPS to:

Primitius International, Inc.

1196 East Algonquin Road

Algonquin, Illinois. 60102

USA